Terms and Conditions

Terms of Use Acceptance

These Terms and Conditions govern access to and use of Lina Travel’s services and information. By using our services, you agree to comply with these terms. If you disagree with any part of these terms or our privacy policy, or lack full legal capacity, please stop accessing and using our services immediately.

Access

Lina Travel reserves the right to modify or terminate services and information at any time without prior notice. To access certain services, you may need to provide registration information for membership or newsletter subscriptions. You must ensure all provided information is accurate, complete, and up-to-date. Our privacy policy governs all information submitted through our website.

If you receive a username, password, or other security credentials, you must keep them confidential and not share them with others. Your account is for your personal use only, and you agree to notify us immediately of any unauthorized access. Lina Travel may disable any username, password, or identifier at its discretion without notice or explanation.

Intellectual Property Rights

Our services are for personal, non-commercial use only. You may not copy, distribute, modify, publicly display, republish, download, store, or transmit any content or materials from our website, except as automatically done by your browser to access our services.

Trademarks

You may not use Lina Travel’s trademarks without prior written permission. Third-party trademarks, logos, or designs displayed on our website do not imply affiliation with those parties.

Prohibited Behavior

You may only use our services for lawful purposes and in accordance with these terms. Any illegal use of our services is strictly prohibited.

Making a Booking

Bookings can be made online through our website, at our offices, or via email to: sales@linatravel.com.

Office Locations:

  • Hanoi Office: 65 Nguyen Van Cu Street, Long Bien District, Hanoi, Vietnam

Payment and Deposit

To secure your booking, the following payment terms apply:

  • Deposit: A deposit of 30% of the total cost or full payment may be required, depending on the tour. Payment must be made via our online payment methods. A confirmation invoice will be sent within 24 hours of receiving the deposit.
  • Final Payment: The due date for the remaining balance depends on the booked service and will be confirmed by your travel consultant during the booking process.

Payment Methods

  • Online Payment by Credit Card via 9PAY: We accept UnionPay, Visa, MasterCard, and JCB. A 3% service fee applies to credit card payments.
  • Bank Transfers:
    • VND Account:
      • Account Name: Lina Travel
      • Account No.: 112002945287
      • Bank: Vietnam Joint Stock Commercial Bank for Industry and Trade
      • Bank Address: 159 Thai Ha Street, Lang Ha Ward, Dong Da District, Hanoi, Vietnam
      • Branch: Dong Da
      • Swift Code: ICBVVNVX126

Note: Ensure the Account Number, Account Name, and Swift Code are entered correctly to avoid delays. All bank charges are to be borne by the remitter.

Confirm Booking & Voucher

Bookings are typically confirmed by email within one working day. If immediate confirmation is not possible, we will inform you of the booking status at the time of reservation. A service voucher will be issued upon confirmation and completion of payment, delivered directly or via email.

Liability and Insurance

Lina Travel is not liable for any loss, injury, or damage due to delays, accidents, natural disasters, political actions, or unrest. Passengers are required to have full travel insurance. Changes to airline schedules or local conditions may affect accommodations or itineraries, and we will endeavor to provide a suitable alternative of similar value. Participation in any tour implies agreement to these conditions.

Cancellations & Refunds

Cancellation fees vary based on supplier policies and will be detailed in the booking confirmation. No refunds or exchanges are provided for opting out during a tour or for unused portions of a tour.

General Cancellation Policy (for FIT clients; GIT clients receive separate conditions):

  • Tours (3+ days):
    • More than 60 days before arrival: Free of charge
    • 30–59 days before arrival: 30% of total rate
    • 15–29 days before arrival: 50% of total rate
    • 7–14 days before arrival: 70% of total rate
    • Less than 7 days or no-show: 100% of total rate
  • Halong Bay Cruise:
    • More than 30 days before check-in: Free of charge
    • 11–30 days before check-in: 30% of total rate
    • 7–10 days before check-in: 50% of total rate
    • Less than 7 days or no-show: 100% of total rate
  • Short Tours (1–3 days):
    • More than 7 days prior: 10% of total rate
    • 4–7 days prior: 50% of total rate
    • Less than 3 days or no-show: 100% of total rate

Note: Special conditions for hotels, cruises, promotions, or peak seasons will be confirmed via email. All cancellations must be notified via email.

Children Policy

  • Cruises: Each cruise has its own child policy, detailed in the cruise information.
  • Tour Packages:
    • Infants (<4 years): Free, except for domestic flight tickets.
    • 4–11 years without bed: 50% of adult rate.
    • 4–11 years with extra bed: 75% of adult rate.
    • 4–11 years in twin share: 90% of adult rate.
    • 11+ years: Full adult rate.
    • Maximum one child discount per couple sharing a twin/double cabin.

Alternatives

If booked services (e.g., transportation or accommodation) are unavailable, Lina Travel reserves the right to substitute services of equivalent quality. We will notify you of changes as soon as possible. If we cannot provide confirmed services, we will offer an alternative option or departure date, subject to availability. If you do not accept the alternative, we will refund your deposit.

Price Guarantee

Our prices include VAT and service charges but exclude bank fees and unlisted services. If you find a lower price for the same service (same conditions) online after booking, we will match the difference, provided the claim is submitted before payment or within one day after payment. The lower price must be publicly available online, not via email or private offers.

Quality Guarantee

We carefully select partners to ensure a comfortable experience and regularly inspect our services. If our services do not meet your expectations, we will investigate and offer compensation for valid complaints, except in cases of uncontrollable factors like weather.

Money-Back Guarantee

If our services do not meet quality standards (excluding uncontrollable factors like weather), we will investigate your feedback and offer reimbursement for valid complaints.

User Contributions

Our services may include interactive features allowing users to submit content (e.g., messages, reviews). Such contributions are not confidential. By submitting content, you grant Lina Travel an irrevocable, perpetual, royalty-free license to republish, display, distribute, or modify it. You warrant that you own or control all rights to your contributions and that they are legal, accurate, and appropriate. Lina Travel is not responsible for the accuracy or content of user contributions.

Monitoring and Enforcement

Lina Travel may remove or refuse user contributions, modify them, disclose your identity to authorities if required, or suspend/terminate your access to our services for any reason without notice. We do not review contributions before posting and cannot guarantee immediate removal of objectionable content.

Content Standards

User contributions must comply with legal regulations. Lina Travel is not responsible for third-party claims related to user-contributed content.

Copyright Violations

We take copyright seriously and will respond to valid notices of infringement. To report a violation, contact us via email at sales@linatravel.com.

Information Provided

Information on our website is for general purposes and may not be complete or up-to-date. We are not obligated to update it and are not responsible for its accuracy, reliability, or results of its use. You assume responsibility for actions based on our website’s information.

Warranty Disclaimer

We do not guarantee that files downloaded from our website are free of viruses or destructive code. You are responsible for implementing measures to protect against such risks.