Privacy Statement

1. Information We Collect

We collect information you provide directly to us when you:

  • Register for a membership or subscribe to our newsletter.
  • Make a booking online, via email (sales@linatravel.com), or at our office (65 Nguyen Van Cu Street, Long Bien District, Hanoi, Vietnam).
  • Use interactive features, such as submitting reviews, messages, or other user contributions.
  • Contact us for support or inquiries.

Types of Information Collected:

  • Personal Information: Name, email address, phone number, billing details, and payment information (e.g., credit card details via 9PAY or bank transfer details).
  • Account Information: Username, password, or other security credentials created for accessing our services.
  • User Contributions: Content you submit, such as reviews, messages, or feedback, through our interactive features.
  • Automatically Collected Information: IP address, browser type, device information, and website usage data (e.g., pages visited, time spent) collected via cookies or similar technologies.

2. How We Use Your Information

We use your information to:

  • Process and confirm bookings for Tours, Halong Bay cruises, and Transfer services.
  • Send confirmation emails, service vouchers, and invoices within 24 hours of receiving deposits or payments.
  • Communicate with you about your bookings, respond to inquiries, or provide customer support.
  • Improve our website and services by analyzing usage patterns and user feedback.
  • Send newsletters or promotional offers, if you have subscribed.
  • Comply with legal obligations, such as responding to competent authorities’ requests.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Trusted partners, such as payment processors (e.g., 9PAY for credit card payments) and suppliers for Tours, Halong Bay cruises, or Transfer services, to fulfill your bookings.
  • Authorities: When required by law or to respond to legal requests, we may disclose your identity or other information.
  • Third Parties: With your consent, or for non-confidential user contributions (e.g., reviews), which may be republished, displayed, or distributed under the irrevocable, royalty-free license you grant us, as outlined in the Terms and Conditions.

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable measures to protect your information from unauthorized access, loss, or misuse. If you receive a username, password, or other security credentials, you are responsible for keeping them confidential and notifying us immediately of any unauthorized access at sales@linatravel.com. We may disable accounts at our discretion, as stated in the Terms and Conditions.

However, no online system is completely secure. We do not guarantee that files downloaded from our website are free of viruses or destructive code, and you are responsible for implementing protective measures.

5. Your Rights and Choices

  • Accuracy and Updates: You must ensure that all information you provide (e.g., during registration or booking) is accurate, complete, and up-to-date. You may update your information by contacting us at sales@linatravel.com.
  • Newsletters: You may opt out of newsletters by unsubscribing via the link in our emails or contacting us.
  • Cookies: You can manage cookie preferences through your browser settings, though this may affect your ability to access certain features.
  • **Access and Deletion