Payment Methods

Deposit and Final Payment

To secure your booking for Tours, Halong Bay cruises, or Transfer services, the following payment terms apply:

  • Deposit: A deposit of 30% of the total cost or full payment may be required, depending on the specific service booked. Your travel consultant will confirm the deposit amount during the booking process.
  • Final Payment: The remaining balance is due before the travel date, with the exact due date provided by your travel consultant upon booking confirmation.
  • Confirmation: Once the deposit is received, a confirmation invoice will be sent to you via email within 24 hours.

Available Payment Methods

We offer two secure payment options for your convenience:

1. Online Payment by Credit Card via 9PAY

We accept the following credit and debit cards through our verified 9PAY payment system:

  • UnionPay
  • Visa
  • MasterCard
  • JCB

Note: A 3% service fee applies to all credit card payments. This fee will be included in your invoice and clearly communicated during the booking process.

2. Bank Transfer

Payments can be made via bank transfer to the following account:

  • Account Name: Lina Travel
  • Account Number: 112002945287 (VND)
  • Bank: Vietnam Joint Stock Commercial Bank for Industry and Trade
  • Bank Address: 159 Thai Ha Street, Lang Ha Ward, Dong Da District, Hanoi, Vietnam
  • Branch: Dong Da
  • Swift Code: ICBVVNVX126

Important:

  • Ensure the Account Number, Account Name, and Swift Code are entered accurately to avoid delays in processing your payment.
  • All bank transfer fees and charges must be borne by the remitter. Please confirm with your bank to include all applicable fees in the transfer.

Booking Confirmation

After your payment (deposit or full amount) is received, we will:

  • Confirm your booking via email within one working day. If immediate confirmation is not possible, we will notify you of the booking status at the time of reservation.
  • Issue a service voucher upon full payment, delivered directly or via email to sales@linatravel.com.

Additional Information

  • Currency: Payments via bank transfer are accepted in VND. If you require payment in another currency, please contact us at sales@linatravel.com for further assistance.
  • Security: We use secure payment systems (9PAY) to protect your financial information. However, you are responsible for ensuring the accuracy of payment details and protecting your account credentials, as outlined in our Terms and Conditions.
  • Cancellations and Refunds: Refunds for cancellations are subject to our cancellation policy, detailed in the Terms and Conditions. Please review the specific cancellation terms for your booked service (Tours, Halong Bay cruises, or Transfer services).

Contact Us

For any questions about payments or to request assistance with your booking, please reach out to us:

  • Email: sales@linatravel.com
  • Address: Lina Travel, 65 Nguyen Van Cu Street, Long Bien District, Hanoi, Vietnam

We are committed to making your payment process as seamless as possible, ensuring you can focus on enjoying your travel experience with Lina Travel.